Privacy Policy

Effective Date: 10 November 2026

Kitchen Wrap Hub values the trust customers place in us when shopping online. We understand that privacy is an important part of a safe and comfortable shopping experience.

When you visit our website, place an order, subscribe to communications, or contact our support team, certain personal information may be collected and used to provide our services.

This Privacy Policy explains how Kitchen Wrap Hub collects, holds, uses, discloses, and protects personal information through www.dorevantella.com.

We aim to handle personal information responsibly and in a manner consistent with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), where those laws apply to our business.

1. Information We May Collect

The information we collect depends on how you interact with our website and services.

Personal and Contact Information

When you place an order, contact us, or use certain website features, we may collect:

• Full name.

• Email address.

• Telephone number, if provided.

• Billing address.

• Delivery address.

• Order and transaction details.

• Customer service correspondence.

• Feedback, reviews, and other information you voluntarily provide.

Order and Purchase Information

To process and manage orders, we may collect information about:

• Products purchased.

• Product quantities.

• Order dates and order numbers.

• Purchase totals and applicable delivery charges.

• Payment status.

• Refunds, returns, and exchanges.

• Delivery and fulfilment records.

Payment Information

Payments are processed through the payment methods and third-party payment providers made available during checkout.

We may receive transaction details such as payment confirmation, transaction identifiers, billing information, and limited payment-related data.

We do not intend to store complete payment-card numbers or card security codes on our own systems. Payment providers handle sensitive payment information according to their own security practices and applicable obligations.

Technical and Website Information

When you browse our website, certain technical information may be collected automatically, including:

• IP address.

• Browser type and version.

• Device type and operating system.

• Website pages visited.

• Time and date of visits.

• Referring websites.

• Interaction with website features.

• Cookie identifiers and similar technical information.

This information helps us understand how our website is used and identify technical or security issues.

2. How We Collect Personal Information

We may collect personal information through several methods.

Directly from You

For example, when you:

• Place an order.

• Complete a checkout form.

• Contact customer service.

• Submit a question or complaint.

• Subscribe to marketing communications.

• Participate in a promotion or survey.

Automatically Through Website Technologies

Cookies, analytics tools, server logs, and similar technologies may collect technical information when you browse our website.

Through Service Providers

We may receive relevant information from payment processors, delivery providers, e-commerce platforms, fraud-prevention services, and other providers involved in completing your transaction.

3. Why We Use Personal Information

We may use personal information for purposes reasonably connected with operating our online store, including:

Order Management

• Processing and confirming purchases.

• Preparing and dispatching orders.

• Arranging delivery.

• Sending order and tracking updates.

• Managing returns, refunds, and replacements.

Customer Service

• Responding to enquiries.

• Investigating delivery concerns.

• Resolving product complaints.

• Providing information about our disposable kitchen products.

• Maintaining records of customer communications.

Website Operation

• Maintaining website functionality.

• Improving page performance.

• Troubleshooting errors.

• Understanding visitor behaviour.

• Improving product presentation and navigation.

Security and Fraud Prevention

• Detecting suspicious transactions.

• Preventing unauthorised activity.

• Protecting customer accounts and store systems.

• Investigating potential misuse of our services.

Business and Legal Administration

• Maintaining transaction records.

• Meeting applicable tax and accounting obligations.

• Responding to lawful requests.

• Managing legal claims and disputes.

• Enforcing our website policies.

Marketing and Promotions

Where permitted by law, we may use contact information to send promotional messages about products, store updates, or special offers.

You can opt out of marketing communications using the unsubscribe option included in the message or by contacting us.

4. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, and similar technologies to support essential functions and improve the shopping experience.

These technologies may help us:

• Remember shopping-cart contents.

• Maintain checkout functionality.

• Remember certain browsing preferences.

• Understand website traffic.

• Measure advertising or promotional performance.

• Identify technical errors.

• Improve the presentation of products and pages.

You can manage or disable cookies through your browser settings. However, some website functions may not operate correctly if essential cookies are blocked.

Where required by applicable law, we will provide appropriate information and choices concerning non-essential tracking technologies.

5. Disclosure of Personal Information

We may disclose relevant personal information to trusted third parties where necessary to provide our services or meet legal obligations.

These parties may include:

• E-commerce platform and website hosting providers.

• Payment processors and financial service providers.

• Shipping carriers and fulfilment partners.

• Customer support and email service providers.

• Website analytics and technical service providers.

• Cybersecurity and fraud-prevention providers.

• Professional advisers, accountants, and legal representatives.

We aim to disclose only information reasonably necessary for the relevant service or purpose.

We may also disclose information where required or authorised by law, including in response to valid legal requests or to protect our legal rights and the security of our business.

6. Overseas Disclosure

Some of our technology providers, payment providers, or other service partners may store or process information outside Australia.

If personal information is disclosed overseas, we will take steps required by applicable privacy law, where applicable, to address the handling of that information.

The countries in which information may be processed will depend on the providers and systems used to operate our website.

7. Australian Privacy Rights

The Privacy Act 1988 and Australian Privacy Principles do not automatically apply to every small business. Whether a business is covered depends on its circumstances, including annual turnover and certain statutory exceptions.

Where the Privacy Act applies to Kitchen Wrap Hub, individuals may have rights to:

• Request access to personal information we hold about them.

• Request correction of inaccurate, incomplete, or outdated information.

• Make a complaint about how personal information has been handled.

• Receive information about how a privacy complaint is managed.

To make a privacy enquiry or request, email service@dorevantella.com with the subject line “Privacy Request.”

We may need to verify your identity before responding. We will handle requests in accordance with applicable legal requirements.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or as required by law.

For example, order and transaction information may need to be retained for accounting, tax, dispute-resolution, and business-record purposes.

When personal information is no longer required, we will take reasonable steps to delete, de-identify, or securely dispose of it, subject to legal retention obligations.

9. Information Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, and disclosure.

Security measures may include access controls, system monitoring, secure service providers, and appropriate administrative procedures.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Customers should avoid sending payment-card details, passwords, or other highly sensitive information through ordinary email.

10. Children's Privacy

Our website is intended for general retail customers and is not designed to knowingly collect personal information directly from children under 13.

If we become aware that personal information has been collected from a child in circumstances requiring parental consent, we will take appropriate steps in accordance with applicable law.

11. Third-Party Websites

Our website may contain links to external websites, payment services, social media platforms, or delivery tracking pages.

Those websites may have their own privacy policies and data-handling practices. Kitchen Wrap Hub does not control independent third-party websites and is not responsible for their privacy practices.

We encourage customers to review the relevant third-party privacy information before providing personal details.

12. Direct Marketing Choices

If you receive promotional emails from us, you may unsubscribe at any time by using the unsubscribe link or contacting service@dorevantella.com.

We may continue to send necessary transactional messages, such as order confirmations, delivery notifications, refund updates, and customer support responses.

We will handle commercial electronic messages in accordance with applicable Australian requirements, including the Spam Act 2003 (Cth), where applicable.

13. Privacy Complaints

If you believe we have mishandled your personal information, please contact us and explain your concern.

We will review the matter and respond within a reasonable period and in accordance with applicable legal obligations.

Where the Privacy Act applies and you remain dissatisfied after our response, you may be able to raise the matter with the Office of the Australian Information Commissioner (OAIC).

14. Changes to This Policy

We may update this Privacy Policy when our website, service providers, business practices, or legal obligations change.

The latest version will be published on this page with its updated effective date.

15. Contact Details

Kitchen Wrap Hub
85 Gipps Street
Smithfield, NSW 2164
Australia

Email: service@dorevantella.com
Website: www.dorevantella.com

For any questions about the collection, use, or handling of your personal information, please contact our team.