Return and Refund Policy

Effective Date: 10 November 2026

At Kitchen Wrap Hub, we believe that a well-organised kitchen makes everyday cooking and food preparation easier. From convenient disposable kitchen essentials to practical items that help keep your cooking space clean and efficient, we want every order to arrive in the condition you expect.

We understand that online purchases do not always go exactly as planned. An item may arrive damaged, an order may contain the wrong product, or you may simply change your mind after purchasing. This policy explains how we handle returns, refunds, replacements, and product concerns.

Our policy is designed to provide a clear and straightforward process while respecting the consumer rights provided under the Australian Consumer Law (ACL).

1. Australian Consumer Law and Your Consumer Rights

Products purchased from Kitchen Wrap Hub are covered by applicable consumer guarantees under the Australian Consumer Law.

These guarantees may include the right to expect that products:

• Are of acceptable quality.

• Are safe, durable, and free from defects.

• Match their description, packaging, and advertised features.

• Are reasonably fit for any purpose that was communicated to us and accepted.

• Correspond with any sample or demonstration model where applicable.

If a product does not meet a consumer guarantee, you may be entitled to a repair, replacement, refund, or another remedy depending on the nature and seriousness of the problem.

These statutory rights exist independently of our voluntary change-of-mind return arrangements. Nothing in this policy is intended to exclude, restrict, or modify rights that cannot legally be excluded under Australian law.

2. Change-of-Mind Returns

If you purchase an item and later decide that you no longer need it, our store may accept a voluntary return request within 30 days after delivery, subject to the conditions below.

For a change-of-mind return, the product should:

• Be unused and unopened.

• Remain in its original packaging, with seals intact where applicable.

• Include all original components, accessories, and inserts.

• Be in a condition suitable for resale.

• Be accompanied by proof of purchase or a valid order number.

Because our store sells disposable kitchen products, packaging integrity is particularly important. Items such as food-contact wraps, disposable bags, liners, food preparation accessories, and other consumable products may be unsuitable for resale once opened, used, contaminated, or exposed to unsuitable storage conditions.

For hygiene and food-contact reasons, we may decline a voluntary change-of-mind return for opened or used disposable products, except where the product is faulty, unsafe, not as described, or otherwise covered by consumer guarantees.

A 30-day voluntary return period does not limit your statutory rights if a product has a problem covered by the Australian Consumer Law.

3. Faulty, Damaged, or Incorrect Products

We take care when preparing orders, but problems can occasionally occur during packing or delivery.

If your order arrives damaged, defective, incomplete, or different from the item you purchased, please contact us as soon as reasonably possible.

Examples may include:

• Packaging that arrives torn, crushed, or significantly damaged.

• Products that are defective or unusable.

• Items that differ materially from the product description.

• Missing products or components.

• Products that do not perform as reasonably expected for their advertised purpose.

• Products that raise a legitimate safety or quality concern.

Please email service@dorevantella.com and include:

1. Your order number.

2. The name of the affected product.

3. A clear description of the issue.

4. Photographs of the product and packaging, where practical.

5. Any other information that may help us assess the issue.

We will review your request and determine an appropriate remedy under the Australian Consumer Law.

Depending on whether the problem is classified as a major or minor failure, the available remedy may differ. Where the law gives you the right to choose a refund or replacement for a major failure, we will respect that right.

4. How to Request a Return

To request a return or product assessment, follow these steps:

Step 1 – Contact Our Team

Send an email to service@dorevantella.com with the subject line:

“Return Request – [Your Order Number]”

Step 2 – Explain the Reason

Tell us whether your request relates to a change of mind, damaged packaging, a defective item, an incorrect product, or another concern.

Step 3 – Receive Return Instructions

Our customer service team will review your request and provide the relevant