Shipping policy
Shipping Policy
Effective Date: 10 November 2026
At Kitchen Wrap Hub, we want ordering everyday kitchen essentials to be simple from the moment you add an item to your cart until your package arrives.
Whether you are restocking disposable kitchen supplies or purchasing practical products for everyday food preparation and household use, we aim to provide clear delivery information and transparent shipping charges.
This Shipping Policy explains how orders are processed, how shipping fees are calculated, and what to do if a package is delayed, damaged, or delivered incorrectly.
1. Shipping Charges
We offer the following shipping arrangement for orders placed through our website:
Free Shipping
Orders with a qualifying merchandise subtotal of $10.00 or more are eligible for free shipping.
Orders Below $10.00
A shipping fee of $5.99 applies to orders with a merchandise subtotal below $10.00.
The applicable shipping charge will be displayed during checkout before you submit payment.
The stated amounts are expressed in the checkout currency. Customers should check whether the website displays prices in USD or AUD before purchasing. Any applicable taxes or other charges will be presented in accordance with the relevant legal requirements.
2. Order Processing
After an order is placed, our team or fulfilment partners begin preparing it for dispatch.
The process may include:
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Receiving the order and confirming the submitted information.
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Checking payment authorisation.
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Confirming product availability.
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Preparing and packaging the selected items.
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Arranging shipment with the relevant carrier.
Order processing time is separate from delivery transit time.
Processing times may vary depending on product availability, order volume, weekends, public holidays, and operational conditions.
If a significant issue affects the fulfilment of your order, we will make reasonable efforts to contact you.
3. Delivery Estimates
Any delivery estimate displayed on a product page, at checkout, or in an order confirmation should be treated as the relevant estimate for that purchase.
Delivery times may vary depending on:
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Your delivery postcode and location.
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Carrier availability and delivery schedules.
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Public holidays and weekends.
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Seasonal shopping periods.
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Weather events and transport disruptions.
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Incorrect or incomplete delivery details.
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Other circumstances outside our reasonable control.
Unless expressly stated as guaranteed, delivery dates are estimates rather than absolute promises.
We will comply with applicable Australian consumer law regarding delivery timeframes and orders that cannot be supplied within the represented or legally required period.
4. Tracking Your Order
Where tracking is available, tracking details may be sent to the email address provided at checkout.
After dispatch, the carrier may require time to register the package in its tracking system. It is therefore possible that tracking information may initially show limited updates.
Customers can use the tracking details provided to monitor the progress of their delivery.
If you have not received tracking information or need help understanding a delivery update, contact service@dorevantella.com and provide your order number.
5. Delivery Address Requirements
Customers are responsible for providing accurate and complete delivery details.
Please carefully check:
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Recipient name.
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Street number and street name.
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Apartment, unit, or business details.
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Suburb and state.
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Postcode.
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Country.
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Any additional delivery instructions.
If you notice an address error after placing your order, contact us immediately.
We will try to make corrections where the order has not yet been dispatched. However, once a package has been transferred to a carrier, address changes may no longer be possible.
Additional costs arising from an incorrect address may be handled according to the circumstances and applicable law.
6. Missed Deliveries
If nobody is available to receive a delivery, the carrier may follow its own delivery procedures.
Depending on the service used and the destination, the package may be:
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Left in a location considered safe by the carrier.
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Delivered to a collection point.
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Taken to a local depot.
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Scheduled for another delivery attempt.
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Returned to the sender.
The exact process depends on the carrier's service and the delivery instructions available for your order.
Customers should check carrier notifications and follow any collection or redelivery instructions.
7. Delayed Shipments
We understand that waiting for an order can be frustrating, particularly when you need kitchen supplies for everyday use.
If your order appears delayed, please review the tracking information first.
If the tracking status has not changed for an unusually long period or the estimated delivery window has passed, email us with your order number.
We will review the available information and, where appropriate, contact the carrier or fulfilment partner.
If we cannot supply goods within the agreed or legally required timeframe, we will provide any notice and options required by applicable law. Depending on the circumstances, this may include cancellation and a refund.
8. Lost, Damaged, or Incorrect Orders
If your package is lost, arrives damaged, or contains the wrong product, please contact us as soon as reasonably possible.
For damaged items, photographs of the external packaging and affected products may help us assess the issue.
For incorrect orders, please identify the product received and the product originally purchased.
We will investigate the matter and arrange an appropriate solution in accordance with the Australian Consumer Law.
A customer's consumer rights are not lost simply because a carrier was involved in delivering the order.
9. Multiple Packages
Some orders may be dispatched in more than one package depending on stock availability, fulfilment arrangements, or product handling requirements.
If an order is split into multiple shipments, tracking information may be provided separately where available.
We will not introduce an undisclosed additional shipping fee after checkout simply because an order is dispatched in multiple packages.
10. Shipping Destinations
The destinations available for delivery will be shown during checkout.
If your address cannot be selected, we may not currently be able to deliver to that location.
Any geographic restrictions, carrier limitations, or additional delivery conditions should be reviewed before completing your order.
11. International Orders
If international shipping is offered, additional customs requirements, import duties, taxes, or delivery restrictions may apply.
Where such charges are payable by the customer, they should be clearly disclosed or handled in accordance with the applicable checkout and delivery arrangements.
International delivery may take longer than domestic delivery due to customs processing, transport arrangements, and local carrier operations.
12. Contact Us About Shipping
For shipping questions, delivery updates, or order concerns, please contact:
Kitchen Wrap Hub
85 Gipps Street
Smithfield, NSW 2164
Australia
Email: service@dorevantella.com
Website: www.dorevantella.com
Please include your order number and the email address used during checkout so we can locate your order more efficiently.
13. Changes to This Shipping Policy
We may update this policy to reflect changes in shipping arrangements, carriers, fulfilment operations, or legal requirements.
The latest version will be available on our website with its effective date.
Any updates remain subject to applicable consumer protection laws and will not remove rights relating to orders already placed.